Job Description:



Build practical experience in B2B SaaS while learning about tax, compliance, and certificate processes at Vertex, Inc., a global indirect tax and compliance technology company. You'll communicate with customers primarily by email, gather and clarify information, follow established procedures, and use Microsoft Office and specialized software to complete accurate, detail-oriented work.



This team supports customers across all U.S. time zones. Work schedules will fall within the team's operating hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.




Required Qualifications

• Strong, professional written communication skills, including the ability to ask clear follow-up questions.

• Excellent attention to detail and ability to follow standard operating procedures.

• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.

• Comfort learning and using specialized software tools. Coding experience is not required.

• Ability to work on-site in the King of Prussia area for at least 20 hours per week.

• Relevant education, training, or professional experience.

Preferred Qualifications

• Ability to work a consistent, full-time schedule.

• Coursework or experience in accounting, tax, finance, business, or a related field.

This is an on-site role in the King of Prussia area, starting in November 2026 - $22-24/hr




COMMENTS:



The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.




Vertex Values: Together We Win



We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.




Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.




Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.




Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.




Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.




Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.




Pay Transparency Statement:



Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.



In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.



Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.



*In no case will your pay fall below applicable local minimum wage requirements.