Job Description

We are looking for a pro-active and self-motivated Manager to join our Risk and Control Partnering team in our Retail Risk business function.

This role provides a fantastic opportunity to act as a first-line risk and regulatory expert, supporting our Support, Retail Services and Customer Resolutions Teams within Retail. You'll play a key role in supporting BAU and Change activity, ensuring risks are understood and proportionate controls are in place, ensuring compliance to regulation, supporting strong performance expectations and good customer outcomes in line with our strategic commitments.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you'll be doing

You'll be working alongside your colleagues in Retail to achieve the Society's strategic objectives whilst maintaining a safe risk environment. You'll be working with business and change teams to ensure risks are identified, appropriately mitigated and understood, maintaining the documented risk profile and supporting effective risk reporting.

You will be collaborating extensively with stakeholders across the Retail sub-functions to provide insightful conduct, operational and regulatory risk expertise and insight that enables the Society to take opportunities and manage risks in pursuit of its objectives.

You will be supporting business teams to design, operate and evidence a robust, effective and efficient control environment, completing risk assessments and regulatory compliance assessments across the range of risk categories and applicable regulation. You will be maintaining the risk and control profile and regulatory footprint, supporting reporting into forums and committees as needed. You will need to stay abreast of regulatory and legislative change which may impact the risk environment, and work with risk owners to ensure appropriate steps are in place to mitigate future risk or regulatory non-compliance.

About you

We are looking for someone who is self-driven, highly organised, enthusiastic, who has great stakeholder, influencing and time management skills.

As a minimum you'll have:

• Practitioner level experience working in a first line risk environment within financial services, in Customer Servicing or Customer Data
• Knowledge of the applicable regulation and legislation impacting Retail processes
• Experience in providing accurate, expert pragmatic risk and regulatory advice
• A logical, inquisitive mind with the ability to be objective and to cut through complexity
• Proven ability to demonstrate decisiveness and sound judgement on a consistent basis
• Strong relationship management, communication and influencing skills to help build trust and maintain relationships with a variety of stakeholders across all levels of the society and externally
• A proactive, collaborative and solution-oriented approach

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.