Legal Secretary

Department: Professional and Commercial Risk

Employment Type: Permanent

Location: Manchester

Description

Work that stretches your thinking. Clients that value your insight. A team that backs you to grow.
DAC Beachcroft's Professional and Commercial Risk team in Manchester is hiring an experienced Legal Secretary to support our lawyers on professional indemnity, financial lines, and commercial risk work for insurer, broker and corporate clients. You'll be the operational backbone of a high-performing team, managing client communications, running the matter lifecycle, and making sure our lawyers can focus on the work that matters.
This role suits someone who's already proficient in a legal secretarial role, knows their way around a case management system, and wants to work on technically interesting matters with senior fee earners who'll bring you into the detail rather than leave you on the outside.

Key Responsibilities

Matter and case support

• Run the full matter lifecycle: conflict checks, file opening, key date management, file closure
• Manage document bundles, exhibits, and electronic filings using encryption and secure transmission tools
• Maintain accurate records in the case management system, including client-specific case management platforms
• Prepare correspondence and documents from digital dictation when needed

Client and stakeholder management

• Act as a primary point of contact for insurer clients, brokers, insureds, and third parties
• Apply client-specific protocols, SLAs and delegated authority requirements, and help train others on them
• Monitor matter inboxes, prioritise incoming work, and respond directly where appropriate
• Prepare claims histories, experience summaries and MI when requested

Financial and billing

• Manage billing cycles, WIP and account balances alongside fee earners
• Log time and disbursements accurately, raise invoices, and handle billing queries from clients
• Process BACs, TT and cheque requests, and submit expenses

Team and firm support

• Cover for colleagues across the team and step in where workload demands it
• Take direction from the Secretarial Team Leader and coordinate planned absences
• Operate within the firm's risk, compliance and data security framework

Skills, Knowledge and Expertise

• Proven experience as a legal secretary in a professional services or law firm environment
• Confident with case management and document management systems, including client-side platforms
• Advanced Microsoft Office; intermediate Excel
• Strong written communication, accurate and professional under volume
• Organised and methodical, with the judgement to prioritise across multiple fee earners
• Comfortable handling confidential information and applying data security protocols
• Insurance, professional indemnity or commercial risk experience is an advantage, but not essential. We'll invest in the right person.