Job Description




Location: Bristol, UK (Hybrid)



In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.




We give you potential



Focusing solely on delivery to clients upgraded to EquatePlus, this role will involve working closely with the Head of Purchases and Operations Manager - Purchases to create streamlined and efficient processes for all purchase related activity for upgraded clients. The role provides you potential to excel in the global administration of employee share plans. Deliver operational excellence through structured, compliant, and timely execution. Contribute to the development of scalable, client-focused purchase processes. Become a trusted subject matter expert in the end-to-end share purchase lifecycle.




A role you will love



Reporting into either an Operations Manager or the Head of Purchases this role involves working on the successful delivery of all activities relating to the purchase lifecycle within an employee share plan. This includes the process of enrolment into a plan, management of plan contributions and the ultimate purchase of shares on behalf of employee plan participants across the world.



Some key responsibilities:

• Responsible for the structured planning, execution and monitoring of tasks and timely completion of all processes assigned to you in line with agreed SLAs. To include, but not limited to:


• Timely processing of files relating to eligibility, enrolment and contributions activity.


• Prompt collection and management of contribution related funds, maintaining strict adherence to the FCA's CASS rules in doing so.


• Timely execution of a purchase in line with the agreed purchase date agreed with corporate clients on a monthly, quarterly or yearly basis.


• Assist the Operations Manager in building, implementing and maintaining streamlined operational processes for all plan purchase activity on the EquatePlus, identifying ongoing opportunities for process improvement and ensuring we maintain strict operational discipline with minimal deviation from these processes as the functional area grows.


• Where appropriate, develop detailed documentation with respect at to all purchase related processes and in doing so ensure continued operational control and governance over these processes.


• Gain and maintain strong technical knowledge of all aspects of share purchase activity and provide expert advice and knowledge in your specialist area to the wider business and client base in this area.


• Where appropriate, provide regular status updates to clients, senior management and other stakeholders with respect to purchase activity.


• Solve a wide variety of complex customer queries and system demands providing exceptionally high standards of customer service as the subject matter expert in all aspects of the share purchase lifecycle.

What will you bring to the role?



You will bring proven experience in financial services and a strong grasp of share plan operations. Your ability to manage high-volume transactions ensures precision in complex environments. With a passion for client delivery, you champion excellence across every touchpoint.



Other key skills required for the role include:

• A minimum of two years' experience in the financial services industry, with one years' experience working in a share plans or financial compensation environment preferable.


• Experience in the handling of significant transactional volume in an operational context, preferably in a complex regulatory environment.


• Evidence of working on or closely with a project designed to radically overhaul processes and operational delivery is an advantage.


• Strong written and verbal communication skills, able to convey and articulate ideas to a wide variety of audiences.


• Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base.


• Strong personal and operational organisational skills, able to manage multiple complex activities running in parallel.

Rewards designed for you




Flexible work to help you find the best balance between work and lifestyle




Health and wellbein g rewards that can be tailored to support you and your family




Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.




Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.




And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub




About Us




A company to be proud of



We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.




Fairness and culture



We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.




About the Team



We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.