Overview

Reference
668464

Salary
£/annum + benefits

Job Location
- United Kingdom -- England -- Greater London -- London

Job Type
Permanent

Posted
08 July 2026

The Role

Loss adjusters are instructed by their Principals to undertake detailed and thorough investigations regarding a claim, determining if payment is warranted, negotiating a financial settlement, and authorising payments to the Insured. Once the Insured makes a claim on their insurance policy, you will first investigate the claim in order to determine if the claim is legitimate and whether the policy covers the damage/loss.

Key Responsibilities

• To perform a loss adjusting function for all claims and develop existing skills to assist with other areas of loss adjusting as required. This will involve: -
  • Receiving and acknowledging new instructions from clients;
  • Undertaking site visits, meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds and other interested parties predominantly in the UK and possibly Europe;
  • Preparing reports and e-mail advice commenting in detail on all aspects of the claim, reviewing policies and contracts and planning and recommending future actions;
  • Instructing and controlling third party experts and others as necessary;
  • Communicating regularly with all interested parties, calculating and approving payments, and other communications
  • Calculating and agreeing settlement of claims and preparing accurate final reports.

• To assist in and develop the effective marketing of Charles Taylor adjusting including: -
  • Developing working relationships with existing Clients;
  • To assist with the identification and plan approaches to new Clients;
  • Assist others with their marketing functions;
  • Assisting in the preparation and delivery of presentations to Clients
  • Hosting and attending social events;
  • Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
  • Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• 2-5 years' experience as a Liability loss adjuster
• Preferably, post qualification experience desirable but not mandatory
• Excellent communication skills both verbal and written
• Good team player also ability to work independently
• Strong interpersonal/people skills

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises of chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

Expertise you can trust - for more information, please visit www.charlestaylor.com

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance
for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
  We all have a role to play in Charles Taylor's growth and overall success.
• Agility (We learn, evolve and adapt quickly)
  We anticipate, prepare for and adapt to change; it's how we stay competitive.
• Care (We are compassionate and human)
  We are approachable and genuinely interested in others.
• Collaboration (We are one)
  We are unique but united in our work.
• Integrity (We do the right thing)
  At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.