Job Purpose

Working alongside experienced HR professionals, you will gain valuable experience across a range of people-related activities and develop an understanding of how HR policies, processes and practices support both our colleagues and the wider business, while studying towards a CIPD-accredited Level 3 Human Resources Apprenticeship.

As part of the People team, you will gain exposure to a broad range of HR disciplines, including Employee Relations, Talent Acquisition, Learning and Development, and Diversity, Equity and Inclusion. This varied experience will provide a strong foundation in generalist Human Resources and support your long-term career development.

You will have the opportunity to take ownership of a varied workload, contribute to key people initiatives, and work alongside experienced colleagues to apply your academic learning in a practical setting. This role offers an excellent opportunity to develop professional skills, build meaningful relationships, and gain a comprehensive understanding of the employee lifecycle.

You will join a supportive, collaborative and experienced People Team committed to helping you succeed and achieve your full potential as an HR professional.

Key Duties & Responsibilities

• Support the implementation, review and maintenance of HR policies, procedures and people processes, ensuring accuracy and compliance.
• Accurately collate, maintain and analyse HR data, producing reports and information as required.
• Act as a professional first point of contact for HR enquiries, responding to calls and directing queries appropriately.
• Record and manage employee absence information, ensuring updates are processed accurately and in a timely manner.
• Provide administrative support in relation to Employee Relations matters, including performance management, disciplinary, grievance and absence management processes.
• Maintain employee records and documentation, ensuring HR systems, case management systems and departmental trackers are accurate and up to date.
• Monitor key employee lifecycle activities, including probationary review periods and fit note expiry dates, providing reminders and escalating actions where appropriate.
• Support the delivery of employee wellbeing initiatives, including conducting welfare conversations and health reviews under guidance and in line with company procedures.
• Prepare HR correspondence, documentation and meeting packs as required.
• Contribute to HR projects and continuous improvement initiatives that support the wider People Team and business objectives.
• Maintain confidentiality and handle sensitive employee information in accordance with data protection requirements.
• Provide general administrative and operational support to the wider People Team as required.

Experience & Knowledge

• Professional and approachable attitude with a general willingness to learn.
• An understanding of Human Resources and a genuine interest in developing a career in the profession.
• High level of attention to detail and accuracy when handling information and producing documentation.
• A proactive approach to learning, problem-solving and continuous personal development.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills with a professional, positive and customer-focused approach.
• Strong written and verbal communication skills, with the ability to communicate professionally with colleagues at all levels.
• Excellent organisational skills and the ability to manage multiple tasks and priorities effectively.
• Good IT skills, including Microsoft Word, Excel, Outlook and Teams.
• Good numerical and analytical skills.

Qualifications Required

• 3 A Levels / or BTEC with a Distinction (predicted grades are acceptable)
• Minimum 5 GCSEs including English & Mathematics at a Grade 9 - 5 or A - C
• Equivalent qualifications will be considered

About us

Here at Carpenters Group, we've been providing legal and insurance services across the UK for over 30 years.

We've grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days' holiday plus bank holidays
• Holiday Buy/Sell available
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy