Job Description

Job Purpose:

• To manage a team responsible to attract new to bank business of NTB Liabilities accounts ensuring achievement of agreed objectives of growth, profitability and customer satisfaction.
• Responsible for Business development to increase the bank's market share.
• Define goals and key performance indicators for each member of the team and ensure the implementation of the same
• Motivate and train the team and make sure the proper code of conduct is being followed
• Conduct a meeting huddle with Team Leaders and the Sales officers
• Provide guidance and support to the team

Specific Accountability

Financial:

Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives. Support the team to achieve sales and revenue objectives for Products as per set business plan

• Support the team to achieve monthly& annual set KPI objectives
• Manage distribution channel
• Ensure recruitment, training, motivation and retention of assigned staff
• Ensure x-sell opportunities are being tracked and sent accordingly
• Maintain Daily Sales Reports on sales performance and conduct regular performance review meeting with the team
• Ensure to enhance transactions on the liabilities book.
• Focus on increasing productivity and activity of the teams.
• Will ensure maximum activation of zero balance accounts.
• Focus on increasing FX revenue on the liability and the NTB clients.

Compliance / Operational Activities:

• Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
• Monitor non-compliant activities viz., money laundering activities, and coordinate remedial actions with teams.
• Responding to the relevant compliance and sanctions queries within the relevant time frame.
• Will ensure complete and comprehensive KYC of accounts on-boarded.
• Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
• Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
• Will ensure there are no lapses on deferrals requested.

Customers:

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
• Keep close monitoring on the market and update team members
• Ensure thorough knowledge of all productss, policies and processes in order to achieve superior client on boarding experience
• Call random clients and make sure proper information and services is provided
• Understand and resolve/ escalate customer redresses to ensure timely resolution

Learning & Growth:

Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team

• To ensure participation in assigned training, Learning & Development programmes
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT's
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively

JOB KNOWLEDGE, SKILLS AND EXPERIENCE

• Good communication and analytical skills
• Appropriate knowledge of modem management techniques and best practices
• Familiarity with banking industry's rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all internal departments and branches.
• Manage Business Complexities in view of competition
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank

Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience: 10-12 years of experience in Commercial Banking Acquisition team.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.