Description and Requirements

The Opportunity

The Employee Benefits Relationship Manager is responsible for managing, retaining, and growing a portfolio of Employee Benefits clients in UAE , with a strong focus on group medical and group life solutions.

The role acts as the primary relationship owner for assigned corporate clients and brokers, ensuring service excellence, high persistency, disciplined portfolio management, and sustainable profitable growth in line with MetLife's EB strategy in the Gulf.

Key Responsibilities

Client & Broker Relationship Management

• Own and manage relationships with corporate clients, multinational accounts, and distribution partner in UAE , serving as the main point of contact across the policy lifecycle.
• Drive client retention, renewal success, and account expansion through proactive engagement and value-added discussions.
• Conduct regular client reviews, renewal strategy meetings, and portfolio performance discussions.
• Ensure timely resolution of client issues by coordinating with Operations, Underwriting, Claims, Network, and Finance teams.

Portfolio Management & Growth

• Manage an assigned EB portfolio with accountability for persistency, loss ratio discipline, and revenue growth.
• Identify opportunities for upsell and cross-sell (e.g., group life, riders, value-added services).
• Support new business acquisition in collaboration with EB Sales, Brokers, and Distribution partners.
• Contribute to portfolio remediation actions where required to protect profitability.

Renewal & Pricing Coordination

• Lead the renewal process end-to-end, ensuring timely data gathering, underwriting alignment, and disciplined pricing execution.
• Work closely with Underwriting and Medical teams to balance competitiveness with technical integrity.
• Ensure renewal communication and documentation meet agreed SLAs and governance standards.

Service Excellence & Governance

• Act as the client advocate while ensuring compliance with EB Sales Quality Practices, internal governance, and regulatory requirements.
• Monitor service KPIs, claims experience, and operational SLAs, driving corrective actions where needed.
• Support complaint handling and escalation management, ensuring professional and timely closure.

Regulatory & Market Alignment

• Ensure client servicing and relationship practices are aligned with UAE regulatory requirements.
• Maintain strong awareness of local market dynamics, competitors, and evolving EB regulations.

Internal Collaboration & Reporting

• Collaborate with regional EB teams to support multinational and regional accounts with subgroups in UAE
• Maintain accurate CRM and portfolio records.
• Prepare regular portfolio, renewal, and relationship reports for management

Required Qualifications

• 5-8 years of experience in Employee Benefits, Group Medical and Group Life insurance, preferably within UAE
• Proven experience in client relationship management, renewals, and portfolio servicing.
• Exposure to working with partners, corporate clients, and multinational accounts.
• University degree preferred.

Preferred Qualifications

• Advanced knowledge of supported products/markets and selling/servicing techniques.
• Advanced customer focus.
• Advanced verbal & written communication.
• Advanced relationship building and management.
• Fluency in AI applications (Copilot & Claude)

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!