Client Service Representative Client Service Representative …

Wealthfront Inc
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
Wealthfront Inc
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Competitive
Client Service Representative
Client Services Representative Boston, MA / Client Services / Full-time The traditional financial industry was not built to put the interests of clients first. At Wealthfront, were committed to building products and services that are designed to earn our clients more and make it easy to bank, invest, and plan for the future. And we dont want to stop there our vision is to optimize our clients money across spending, savings, and investments, putting it all to work effortlessly. Deposit a paycheck with Wealthfront and, with the click of a button, our clients can have us automate the rest. Our software can top off emergency funds, pay all of our clients bills, and even invest the rest to help meet their goals. We call this future Self-Driving Money.  Being a Client Services Representative at Wealthfront offers unique opportunities when compared to other roles that require a Series 7. The one that stands out most is that you would work for a company that actually intends to act in our clients' best financial interest and treating clients like we'd like to be treated.  We always try to remove the traditional financial jargon and communicate with our clients in a clear and honest manner. By working at Wealthfront, you get to work at a company that doesn't require you to justify the unjustifiable, like high fees and actions that may not be in your best interest, because, at Wealthfront, we put our clients' interests first. Responsibilities
    • Provide exceptional customer service through email and phone communication
    • Help our clients use our product better through online tools and resources
    • Work with our operations teams to resolve client issues
    • Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
Requirements
    • 2+ years of experience in retail banking, wealth management, asset management, and/or fintech
    • Experience in a client facing role is preferred
    • Strong communication skills; able to explain complicated concepts to clients as well as team members
    • Able to partner with multiple stakeholders, including other teams and senior executives
    • Comfortable with being independent and learning new concepts quickly
    • Excited about our mission statement
    • Passion for delighting clients
    • Series 7 and 63 preferred (or must be obtained within 3 months of joining)
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