JOB TITLE: Implementation Specialist - JusticeTech




FLSA STATUS: Exempt




DEPARTMENT: Justice Tech




REPORTS TO: Associate Director of Implementations




SUPERVISORY RESPONSIBILITIES: No




JOB LOCATION: Hybrid/Shreveport, LA




TRAVEL: Up to 40%




ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work


• Consults with and partners with internal and external stakeholders to understand customer's business processes


• Confirms environmental requirements and access


• Analyzes current state and future state to ensure features and functionality meets scoped requirements


• Installs databases and software and configures the solution to meet the customer's needs


• Sets up and conducts solution demonstrations


• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications


• Trains and/or assists with client/end-user training


• Provides client support during testing, go-live, and post-go-live


• Resolves issues/bugs


• Migrates solution to production and performs post-production review


• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting


• Works with Support to transition customer solutions to the maintenance phase


• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues


• Facilitates internal and external meetings


• Maintains positive relationships with both internal and external partners


• Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience


• Excellent communication skills with the ability to build collaborative relationships


• Ability to work independently and as part of a team


• Strong analytical and problem-solving skills


• Self-starter


• Detail-oriented


• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience


• 3+ years' experience in a software, training, and implementation environment


• 1+ years' experience with court projects

Equal Opportunity Employer



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