Head of Business Governance and Operations - Health and Talent ABS

The Head of Business Governance and Operations is responsible for delivering key operational priorities that support the Health and Talent business strategy. The role leads day-to-day operational performance through effective processes, governance and controls, ensuring a resilient operating model, strong client service, sound financial management and appropriate risk oversight.

This is a hybrid position working both remotely and from our head offices in London

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Operational Leadership & Direction

• Lead the Health and Talent Business Governance and Operations team, ensuring priorities are aligned to business, Aon Business Services and regulatory requirements.
• Develop and deliver business governance and operational plans that support strategic objectives and measurable outcomes.
• Partner with senior leaders to provide governance, operational and business management support, helping to drive effective decision-making.
• Identify opportunities to improve business performance, operational effectiveness and colleague experience.

Governance & Control

• Lead the delivery and continuous improvement of governance, risk and control processes across the Health and Talent business.
• Ensure governance forums, policies and reporting processes operate effectively, with clear ownership and accountability.
• Support the management of audit, compliance and regulatory requirements, ensuring timely delivery of actions and remediation plans.
• Partner with Solution Line and Aon Business Services stakeholders to identify, manage and mitigate operational and governance risks.

Operational Excellence & Efficiency

• Drive operational effectiveness through process simplification, standardisation and automation initiatives.
• Lead continuous improvement activities that improve productivity, reduce operational risk and support business growth.
• Ensure operational processes and controls remain effective, scalable and fit for purpose.
• Support the implementation of key business and operational change initiatives.

Financial Management

• Manage the Business Governance and Operations budget, forecasting and planning activities in line with business requirements.
• Monitor financial performance, identifying risks, opportunities and corrective actions as required.
• Support resource and investment decisions through effective financial analysis and reporting.

MI & Reporting

• Lead the development and maintenance of management information, reporting and performance metrics to support business objectives.
• Provide timely and accurate insights to leadership teams on performance, risk, governance and operational activity.
• Use data and analysis to identify trends, highlight areas for improvement and support decision-making.
• Drive continuous enhancement of reporting capabilities and data quality.

People

• Lead and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement.
• Manage organisational capability, workforce planning and succession requirements within the team.
• Support colleague development through coaching, performance management and targeted development opportunities.
• Contribute as an active member of the Health and Talent leadership team, supporting delivery of business objectives and broader organisational priorities.

Skills and experience that will lead to success

Knowledge

• Strong understanding of business governance, operational management and business support activities within a regulated, professional services or financial services environment.
• Good knowledge of governance frameworks, including decision-making structures, risk management, audit, compliance and internal controls.
• Sound financial management knowledge, including budgeting, forecasting and resource planning.
• Understanding of operational excellence principles, including process improvement, simplification, standardisation and automation.
• Experience developing and utilising management information, KPIs and reporting to support business performance and decision-making.
• Knowledge of organisational effectiveness, workforce planning, talent development and succession planning.

Skills

• Strong leadership skills with the ability to translate business priorities into clear objectives, plans and measurable outcomes.
• Effective stakeholder management and influencing skills, with the ability to build relationships and collaborate across Solution Lines, ABS and support functions.
• Experience leading governance and operational processes, ensuring consistency, accountability and effective controls.
• Strong analytical and problem-solving skills, with the ability to assess risks, identify opportunities and recommend practical solutions.
• Financial management skills, including budget oversight, forecasting and resource management.
• Data-driven decision-making skills, using insights and performance metrics to identify trends and improve outcomes.
• People leadership skills, including coaching, performance management, talent development and team engagement.
• Strong organisational and prioritisation skills, with the ability to manage competing priorities and deliver results in a complex environment.

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