About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

This role is responsible for supporting revenue impacting pricing and billing activities, ensuring accuracy, completeness, and compliance of client billing and related system setups. The position is hands-on and requires strong analytical capability, systems understanding, and the ability to operate effectively in a complex, fast- changing- environment.

The role partners closely with Sales Operations, CIT and Business stakeholders to resolve billing issues, manage debt collection and continuously improve processes and documentation. Critical thinking, attention to detail, and clear communication are essential.

• Manage the delinquent debt to tolerable levels and work to improve the debt collection process.
• Leverage AI in optimising and improving processes.
• Support the delivery of the monthly billing by review, validations, investigating the root cause of problems in the billing system and/or in the upstream systems.
• Analyse system setups and data, ensuring governance is followed and reviewing and validating system changes, including documenting evidence for audit.
• Support the identification, evaluation, and resolution of billing and transaction issues in collaboration with the business, Sales Operations, Data, CIT and clients.
• Review and challenge existing processes and documentation, identifying opportunities for continuous improvement and designing optimal end-state processes.
• Support the wider Revenue Operations team and ad-hoc analysis and projects, as required.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Progressive operational experience in a complex environment, preferably within a large, multi-national, publicly traded organisation
• Strong understanding of billing, pricing, revenue operations, or related finance processes
• Experience with process improvement methodologies (e.g. Lean Six Sigma, BPR, BPM, Business Analysis) and applying them in a project or continuous improvement environment
• Leverage AI in optimising and improving processes
• Strong data analysis skills and experience in testing, validation, quality assurance, or user acceptance testing
• Strong systems aptitude (e.g. Excel, PowerPoint, Power Bi, Power Query, reporting tools); experience with billing or finance systems is a plus
• Self-motivated with a strong sense of initiative, able to work independently and deliver results within deadlines
• Effective stakeholder management, capable of collaborating with a diverse group
• Excellent written and verbal communication skills, with the ability to translate complex information into clear and concise outputs
• Ability to manage multiple workstreams concurrently and meet operational and project deadlines
• Detail-oriented, self-directed, and comfortable working independently and collaboratively in a changing environment
• Proactive approach to identifying issues, improving processes, and driving solutions.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.