Introduction




Company cultures & job summary



Our client is looking for a Field Service Engineer with a strong background within the MoD to deliver hands-on support to customers across the UK and internationally. You'll need solid IT infrastructure knowledge alongside Mod experience. Apply Today!



Working Patterns and location - Hybrid - 4 days on site per week




Key responsibilities



• Visit customer sites to maintain, patch, update and audit systems and products.



• Perform corrective maintenance and repairs to resolve customer issues on-site.



• Support military exercises, demonstrations, testing and customer acceptance of new deliveries.



• Deliver operator and maintainer training to customer personnel.



• Provide 1st and 2nd line remote support via the service desk for product operation and maintenance issues.



• Install, configure and maintain Windows Server environments, firewalls and virtualised platforms such as VMware ESXi and Hyper-V.



• Perform root cause analysis on customer returns, documenting fault reports, RMA notifications and certificates of conformance.



• Participate in a 24/7 on-call rota (one week on, three weeks off) with potential for short-notice site attendance.




Skills & experience



• Proven experience delivering and supporting hardware and infrastructure in a military environment.



• Knowledge of LAN, WAN and VLAN architectures, firewalls, hypervisors, and Windows/Linux configuration.



• Experience working across differing levels of security classification.



• Knowledge of crypto devices and their application in secure environments.



• Experience supporting low-volume, high-value products and systems in a regulated environment.



• Understanding of hardware lifecycle management, upgrades and capacity expansion planning.



• Awareness of ITIL v3 or v4 service management frameworks.



The client would also like to see some of the below, but this is not essential:



• Degree or HND/HNC in an engineering discipline.



• Full clean UK driving licence.



• Experience supporting military exercises or live technical demonstrations in the field.



Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.



Part-time opportunities/flexible working is available to suit individual needs.




RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every friend you refer who then starts a role through Datasource either Contract or Permanent, we will send you £200 of Love to Shop Gift Vouchers & gift your friend £100 in Love to Shop Gift Vouchers as well!



You will be required to hold a minimum of SC or DV Clearance. If you do not hold an active SC or DV Clearance, please familiarise yourself with the vetting process before applying.



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