Job Description

• To pro-actively assist external adjusters with handling claims from a variety of Clients, in a manner that supports efficient and effective settlement for the policy holder.


• To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.


• To efficiently enhance the day to day work of the external designated loss adjusters by keeping a healthy balance of communication between all parties

Responsibilities

• To deliver a first class end to end claims handling service - assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values.


• To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes.


• To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc


• To identify and understand the nature of any blockages and failure demand - take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience.


• To ensure that time spent adds value to the claims life cycle - undertake value work to actively progress claim, control costs and reduce indemnity spend.


• To take sole responsibility for every claim personally handled - ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow.


• To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service.


• To capture feedback and continuously look for systems improvement to enhance the overall claims handling process.


• To promote the Company's ethics and values and focus on first principles of getting it right for the customer.

Qualifications




Essential:

• Sound technical knowledge of principles of insurance and insurance products and services.


• General knowledge and understanding of insurance regulation and laws which affect insurance practice.


• Knowledge of the claims handling process


• General knowledge and understanding of insurance regulation and laws which affect insurance practice.

Desirable:

• Post holder will be required to liaise with internal colleagues and external stakeholders- Policy Holders, Clients, Brokers, Suppliers


• Previous experience in handling any High Networth Claims is advantageous.


• Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge.


• Occasional travel to other UK offices may be required