Field Support Planner/Coordinator-EMEA- (m/w) Field Support Planner/Coordinator-EMEA- (m/w) …

Spring Professional
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Spring Professional
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Field Support Planner/Coordinator-EMEA- (m/w)
We are currently seeking a Field Support Planner/Coordinator (m/w) reporting to the Program Manager in Zürich. The successful applicant will be responsible for organizing and supporting Field Technicians Interventions in EMEA and providing up-to-date status reports on KPIs, SLA, and fleet stats. In this position, you will also be responsible for coordinating fleet movements across EMEA and managing fleet equipment inventory. This is a 12-month contract in the heart of Zürich.

Your Responsibilities:
  • Main point of contact for Field Support: analyze daily field issues and provide technical support to field operators.
  • Provide 2nd line technical support and troubleshooting on complex hardware and software to fleet operations, escalate issues to the responsible team.
  • Remote support for tech`s in the field, spares shipment, plan trips for field technicians: hotels, flights, etc.
  • Manage fleet equipment inventory and forecast spares quarterly.
  • Logistical support for car movements, coordination between operations and transport companies.
  • On-site field support for new assemblies, refurbishments, upgrades and updates during all hands situation. Provide weekly schedule and progress report on field support operations and on fleet status.
  • Provides up-to-date annual, quarter and weekly reports on KPI and SLA.
  • Planning the Start, Technical Maintenance and End of Operations on a Country Level (preparation, refurbishment, vehicle allocations, country level fleet, winterization).
  • Execute annual planning and forecasting process for fleet services, timely and accurate fleet maintenance processes.

Your Profile:
  • Bachelor's Degree from an accredited college or university with an emphasis in Transportation/Logistics, Management, Engineering; or equivalent experience in automotive or similar industry.
  • A minimum of two years in the fleet management, remote tech support, or automotive field.
  • Demonstrated mechanical interest and aptitude preferred.
  • Demonstrated ability to complete projects on time and within budget.
  • Ability to multi-task, prioritize, and delegate tasks as necessary.
  • Strong planning and organizational skills, as well as a demonstrated ability to manage multiple tasks and priorities simultaneously in a fast-paced work environment.
  • Strong written/verbal communication skills, including the ability to effectively communicate a message both professionally and concisely.
  • Knowledge of planning tools (eg Smartsheets, Primavera, MS Project etc)
  • Project management accreditation (eg CAPM, PMP, PRINCE2 etc) would be a plus
  • Proficient in the use of the English language in reading, writing and speaking

Your Horizons:
  • We offer you a nice challenge at one of the most exciting companies in the world. Our client has been identified multiple times as Fortune Magazine's #1 Best Place to Work and as the most powerful brand in the world. Our client has also been named as the most visited website on the Internet.
  • Spring Professional provides one of the most comprehensive benefits package in the industry to contract employees! Don't miss it! Next to a fix salary you will gain from nice fringe benefits offered by our client.
  • Workload: 100%, 40 hours per week, Contract duration: 12 months (with option for the extension)
  • Location: Zürich

Please apply directly online by clicking on "Apply Now".

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