VP, Relationship Manager - Client Service
Description About this role Overview: The Client Experience Management (CEM) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.
You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, and Client Business teams covering BlackRock's offshore domiciled funds (Luxembourg, Dublin, Cayman).
We are also the first point of contact for APAC segregated clients when it comes to Client Reporting, Invoicing and Gateway (institutional client website).
Responsibilities:
Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle!
Ensure the team maximizes global standards, policies and procedures, whilst taking account of regional nuances and business requirements!
Resolution of inquiries, handling all issues and raising to leadership as appropriate
Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
Establish and measure client service benchmarks
Establish / enhance positive relationships with key partners within BlackRock
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies
Requirements:
Prior experience (8+ Years) and leadership in Client Service or Coordination focused role/s is essential.
In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
Ability to develop strong collaborative working style with key internal partners;
Experience in dealing with clients and associated operational risk matters;
Have a can-do approach to resolving client requests
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
Strong presentation skills and ability to adapt to audience at all corporate levels.
Strong communicator and interpersonal skills;
Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
About BlackRock BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of September 30, 2020, the firm managed approximately $7.81 trillion in assets on behalf of investors worldwide.
For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock .
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
