Key Responsibilities

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox, taking ownership of effectively tracking and resolving rejection cases.
• Daily Reporting & Quality Assurance: Review daily reports for New Business (NB), Endorsements, and Refunds to ensure all transactions are processed accurately.
• Sales & Auto Support: Manage general inquiries via the Auto mailbox and provide email-based support to the Sales Team for aftersales and collection requests.
• Feedback Consolidation: Gather and synthesize feedback from Producers regarding FWB products and system functionalities to inform future improvements.
• Process Optimization: Collaborate with the project team to identify operational bottlenecks and pain points, helping to streamline workflows and enhance the user experience.
• System Testing & Rollout: Support the implementation of new system updates by participating in basic testing and documenting/reporting any bugs.

Requirements

• Minimally 1 year of relevant experience in an administrative or operations capacity. (Prior experience in the insurance industry is a strong advantage)
• Core Skills:
  • Excellent written communication skills
  • High attention to detail, particularly when managing and analyzing reports.
  • Solid proficiency in Microsoft Office Suite (especially Excel and Word).
• A proactive, self-motivated learner with a genuine interest in how business processes and technology intersect to drive efficiency.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Debbie Tan at for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R1982802

EAP Name: Celine Lee Wei Wei