Job description

• Ensure delivery of timely business operations and high quality performance.

• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.

• Support all metrics relating to Customer Experience, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications;

• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.

• Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.

• Prepare on project / Change request performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives.

• Create effective communication plans and materials to address a variety of stakeholders.

Job Requirement

• 8 years of professional experience in operations, preferably in a banking/fintech environment

• Proven experience (5 years) in project management / Operations , business process engineering, and digital transformation within the banking or financial services industry.

• Ability to think creatively, deal with ambiguity, and manage changing priorities.

• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.

• Ability to think creatively, deal with ambiguity, and manage changing priorities and demonstrate effective communication, composure, and professional attitude.

• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

• Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.

• Proven ability to adapt to a fast-paced, dynamic environment