Define and communicate business needs, problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.
Maintain contact with external systems providers as per the delegated authority for new requirements or incidents reporting and follow up.
Act as a liaison between technical IT staff and business users for best utilization of systems functions.
Answer questions about applications for all team members, as well as internal and external customers.
Interface with executives, end users and other technical resources to fulfill end user requirements.
Provide daily support by advising and assisting clients in the optimal use of existing systems, and provide troubleshooting services to clients, as requested.
Collaborate with other internal IT groups, both local and international, to deliver technical solutions to the clients, and to resolve their business challenges using IT systems and functions.
Develop a partnership with local and international business users and create a positive relationship to clearly understand business processes, short and long-term business objectives, and functional goals.
Interview internal and external customers to gather requirements. Define and document business, functional and technical specifications for software based solutions.
Troubleshoot application issues and investigate enhancement requests.
Verify that requirements are testable and generate testing objectives. Ensure functional specifications are sound, efficient and support the required objectives.
Prepare business proposals for software development projects for eventual presentation to senior management. Communicate application/business knowledge to other members of IT.
Evaluate alternative solutions via RFP and vendor documents.
Validate business processes against data requirements.
Interpret end user requirements; design, develop and implement applications to meet business needs while adhering to development standards.
Proactively research and identify new trends and technologies for possible application within the Group, develop innovative solutions to solve technical problems and improve efficiencies in business processes.
Provide technical assistance in identifying, evaluating and developing systems and procedures across the group various business and support functions.
Perform cost benefit analysis and report findings to assigned supervisor/senior staff.
Consult and coordinate with systems analysts and programmers to design and develop business systems.
Track and document changes to business specifications.
Create and assist others in the writing of user documentation, instruction, procedures, and training documents.
Monitor and document implementation issues and review requests.
Prepare data migration verification and sign off procedures.
Prepare systems business cycle specifications and manage output and controls of calculations and postings.
Prepare time and cost estimates for completing projects.
Mentor and train other Business Analysts in best practices and control objectives.
Develop the ability to perform and prioritize various support services.
Actively participate in meetings which aim to assess performance as well as the department’s overall performance on a regular basis.
Bachelor’s degree in Computer Science, MIS, Engineering, Telecommunications, Business Administration or a related technical field.
Minimum 8 years in the banking field with 4 years experience in IT systems’ implementation and MIS.