Job Description

Information Security Analyst Complex

Division: Chief Information Security Office (CISO)

As a global critical financial infrastructure , the protection of Euroclear information andassets is fundamental to the company's business. Information Security is at the core of our services , firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office in charge of putting in place the required controls to adequately and effectively protect our information assets.

Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role.

Your role

As a part of Second Line Incident Response Team (IDAM Ops. LAM-Product Support), you will be responsible for resolving complex incidents (mostly mainframe related) escalated from first-line support, performing root cause analysis, and implementing solutions to ensure the stability and availability of the mainframe environment. This role includes categorizing, analyzing, reporting and processing security-related alerts, events and incidents within the agreed SLA.

More specifically, you are expected to:

• Investigate, diagnose, and resolve complex incidents (preferably mainframe environments) that could not be solved by the first-line team.

• Focus on resolving more complex technical issues escalated from first-line support. Leverage a variety of modern tools and methodologies to analyse source code, identify vulnerabilities, and support agile development workflows

• Promote inclusive, continuous feedback loops to improve service outcomes and application security across domains

• Support integration of DevSecOps practices to ensure security is embedded throughout the software development lifecycle

• Collaborate across teams to improve container-based and cloud-native applications with a security-first approach

Your responsibilities & duties

• Escalated Issue Resolution: Handling and resolving technical incidents that have been escalated from first-line support, requiring more in-depth technical knowledge and troubleshooting skills.

• Incident Diagnosis and Resolution: Identifying the root cause of incidents, developing and implementing solutions, and ensuring timely resolution to minimize disruption.

• Documentation and Communication: Maintaining accurate records of incidents, documenting troubleshooting steps, and providing regular updates to relevant stakeholders, including users and first-line support.

• Collaboration: Working with other IT teams, including first-line support and potentially third-line support, to resolve complex issues and share knowledge.

• Proactive Problem Management: Contributing to the identification and resolution of recurring issues, helping to prevent future incidents.

• Knowledge Base Contribution: Developing and maintaining documentation and knowledge articles to support first-line support and other team members.

Your qualifications required

• Technical Proficiency: typically, 3-5 years of experience in Incident management, production support or systems engineering. Preferably knowledge of mainframe environments (e.g., RACF, CICSP, RGV, DBACS, EVT/ERD).

• Problem-Solving Skills: Ability to diagnose complex technical issues, analyse root causes, and develop effective solutions.

• Communication Skills: Ability to communicate clearly and effectively with users, team members, and other stakeholders, both verbally and in writing.

• Time Management Skills: Ability to prioritize tasks, manage workload, and meet deadlines, particularly when dealing with escalated incidents.

• Customer Service Skills: Ability to provide excellent customer service and maintain a positive attitude, even when dealing with frustrated users. Knowledge on IDAM (Identity and Access Management).

• Fluent in English (both oral and writing)

Nice to have:

• Experience in Mainframe applications

• Experience in Cyberark

• Experience in ServiceNow (SNOW) application

• Experience in Sailpoint (IAG)

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About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear

About the Team

As a global critical financial infrastructure, the protection of Euroclear information and assets is fundamental to the companys' business. Security is at the core of our services, firmly embedded in the management systems and processes of the company. You will be joining our Chief Information Security Office (CISO) in charge of putting in place the required controls to adequately and effectively protect our information assets.