Job Description

Customer Service Representative with Spanish

Are you passionate about delivering outstanding customer service and ensuring seamless order management? Join ArcelorMittal Business Center of Excellence and become part of an international team where you will play a key role in supporting customers, managing the full order lifecycle, and building strong customer relationships.
Your Responsibilities

• Act as the main point of contact for customers, providing day-to-day support and ensuring a positive customer experience.
• Manage customer orders throughout the entire process, from order entry to delivery, ensuring accurate and timely execution.
• Track and monitor orders in SAP, proactively identifying and resolving issues or deviations.
• Prioritize urgent orders and coordinate corrective actions when required.
• Oversee shipment activities, monitor stock availability, and ensure on-time deliveries.
• Handle production and order-related exceptions, including stock surpluses, order closures, and other supply chain challenges.
• Collaborate closely with Supply Chain, Sales, Production, and other internal teams to ensure seamless order fulfillment.
• Support the Sales team by sharing customer feedback and service-related insights.
• Monitor customer credit limits and cooperate with Credit Management teams when necessary.
• Identify potential service risks and coordinate corrective actions to minimize business impact.
• Set up proactive alerts and conduct regular order book reviews to anticipate customer needs and prevent potential issues.
• Continuously look for process improvement opportunities to enhance customer satisfaction and operational efficiency.

What We Are Looking For

• Fluent Spanish (minimum C1) and English (minimum B2).
• Previous experience in Customer Service, Logistics, Order Management, Supply Chain, or a related field.
• Strong customer-oriented mindset with a passion for delivering excellent service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proactive approach, problem-solving mindset, and ability to make decisions independently.
• Experience with SAP and order management systems will be considered a strong advantage.
• Good knowledge of Microsoft Office tools, especially Excel.

What We Offer

• Stable employment in a global organization and industry leader.
• Hybrid working model.
• Opportunities for professional growth and international career development.
• Comprehensive onboarding and training programs.
• Attractive benefits package.
• Friendly and supportive working environment.
• Collaboration with international teams and stakeholders across Europe.

Join us and help create an exceptional customer experience while driving operational excellence every day.

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures