Job Description

CX Specialist CMO with Spanish

Are you passionate about delivering outstanding customer service and ensuring seamless order management? Join ArcelorMittal Business Center of Excellence and become part of an international team where you will play a key role in supporting customers and coordinating end-to-end order processes.

Your Responsibilities

• Prepare and process customer offers using dedicated tools and systems.
• Manage customer orders in ERP/SAP systems, including order entry, verification, and release.
• Coordinate order fulfillment with Production Planning, Supply Chain, Logistics, Quality, and other internal stakeholders.
• Monitor order progress and proactively communicate updates to customers.
• Handle customer inquiries regarding order status, deliveries, and documentation.
• Support claim management processes, including registration, coordination, and commercial closure of claims.
• Create and maintain accurate customer and order-related documentation.
• Ensure customer data accuracy and compliance with internal procedures and quality standards.
• Collaborate closely with Account Managers to enhance customer satisfaction and strengthen customer relationships.
• Identify opportunities for process improvements and support digitalization initiatives.

What We Are Looking For

• Fluent Spanish and English (written and spoken).
• Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field.
• Strong customer-oriented mindset and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently as well as collaboratively within an international team.
• Continuous improvement mindset and willingness to learn new skills.
• Experience with SAP, CRM systems, or order management tools will be considered an asset.

What We Offer

• Stable employment in a global organization and industry leader.
• Hybrid working model.
• Opportunities for professional growth and international career development.
• Comprehensive onboarding and training programs.
• Attractive benefits package.
• Friendly and supportive working environment.
• Collaboration with international teams and stakeholders across Europe.

Join us and help create an exceptional customer experience while driving operational excellence every day.

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.