Job description

Business type
Types of Jobs - Asset Management

Job title
Client Operations Officer, Income - Custody M/F

Contract type
Permanent Contract

Management position
Yes

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Manager, you are responsible to provide clients with timely, accurate and efficient processing of all Entitlement events and associated daily entries and to ensure that the investor/client is notified and/or paid as appropriate, to manage Operational risk, development of the team's operational capabilities and to optimize operational efficiency and to support the Senior Management of Custody Malaysia in the continuous development of efficient and effective organization with a high focus on risk mitigation.

Region: France

Working Hours: 9:00AM - 6:00PM (Malaysia time)

What will you do?

• Process announcement and receipt of Income payments within agreed service standards.
• Conduct reconciliations to ensure all details of income events are up to date and all payments made are in order.
• Full adherence to the team's control functions, including operations/events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
• Establish working relationships with people at all levels both inter departmental and across the wider firm.
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with CACEIS.
• Able to demonstrate capability to perform validation on common task.

#LI-MS1

Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Remote work
unauthorized

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Tertiary education in Business, Finance or relevant fields

Level of minimal experience
6-10 years

Experience

Must-have

• Solid understanding on the financial/ banking services industry
• Strong teamwork with the ability to work independently as well.
• Analytical thinking, attention to detail and a sense of urgency.
• Strong written and verbal communication skills

Required skills

Nice-to-have

• Strong computer literacy with programming/coding/VBA skills
• Strong aptitude in Mathematics
• Knowledge of Corporate Actions & SWIFT
• Willingness to take on new challenges, confident and self-motivated.
• Flexible with an ability to cope with stress and pressure.
• Good organizational awareness.

Languages
English