General information

Country: Malaysia

Creation Date: 25-Jun-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573134

Description & Requirements

Job Objectives

• Process and approve claims within authority limit which include verification of transactions & preparation of case summaries exceeding limit for superior's approval.
• Effective claims management in area of timely claims approval, finalization of outstanding claims & assist superior on other ad hoc jobs.

Individual Responsibilities:

Strategic

• Execute the strategy developed by Non-Motor Claims Manager to support the business needs.
• Analyze claims trend and alert the Underwriters and Marketing Personnel of multiple claims or adverse claims experience.
• Manage the performance of service providers to ensure they comply with our requirements in term of reliability, effectiveness and customer satisfaction.
• Manage and monitor the performance of the team to ensure we meet or exceed the customers' expectation.
• Approve/recommend claim settlement fairly and equitably and within the TAT set in OSPE.
• Ensure minimal complaints and attend/resolve to them promptly.

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions

Compliance

• Ensure consistency with enterprise risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised by the company

People Management

• Build an organization that attracts and retain talents to ensures critical business processes are highly efficient and effective
• Assemble and empower a high performing team. Ensures effective succession plan in place for key positions
• Ensure regular communication of key imperatives

Education/Academic Qualifications:

Professional/Technical Qualifications & License:

Minimum degree in related field or equivalent

Functional knowledge/Technical skill:

AMII or equivalent

Work Experience:

• Product knowledge
• Insurance Fundamentals
• Claims management
• At least 8 -10 year working experience in the insurance industry.