Job description

Business type

Types of Jobs - Insurance

Job title

Global Key Account Manager M/F

Contract type

Permanent Contract

Job summary

Partnership context

• CA Auto Bank is CA Group's bank specialising in sustainable mobility. With operations in 19 countries, it combines a wide range of financing, rental and mobility services with innovative and flexible banking products.
• CA Auto Bank is a key Partner for CACI - contributing to a significant level of GWP across 4 countries (France, Italy, Germany, Spain)
• In October 2023, CACI was selected as CAAB's key Partner for CPI and GAP
• CAAB has strong ambitions to grow in CPI /GAP and beyond, in the Mobility ecosystem - including through reinforcing insurance / services offer to their end customers

Duties and Responsibilities
1. Participate in the design of a development strategy across countries and implement the actions required to deliver the strategic plan.
In close coordination with CAPFM, Partner's HQ and local Markets + CACI functions and local sales teams + BU International selected teams (e.g. sales, legal):

• Co-design a global development strategy across countries / lines of Businesses
  
  • Ensure sustainability and growth of programs in place - This includes
  • Product offers: working with teams in CACI to ensure we can provide flexible offers in line with partner requirements
  • Bringing support to Distribution through comprehensive sales & marketing and training support
  • Monitoring quality of operations - across Dublin / Lille ops teams
• Identify new avenues for growth - This includes
  
  • Bringing market / regulatory insights
  • Anticipating CAAB's needs for new products
  • Assessing opportunities to develop new products reflecting market trends / competitors' positioning (e.g. smart mobility products, Assistance services)
• Steer and coordinate implementation across countries / functions - Incl. product development/adjustments, operations (incl. relationship with TPAs), data flows, product documentation

2. Lead global discussions with CAPFM and CAAB HQ across x-countries Partnership topics

• Lead global financial negotiations with CAAB HQ and CAPFM
• Coordinate contractual formalization - including global agreements / local contracts
• Propose and steer global approach on specific projects (e.g. Data management) in conjunction with Data team in Dublin
• Propose and animate global and local governance frameworks

3. Monitor Global Partnership's performance and adjust strategy accordingly

• Build a cross-countries dashboard and animate regular update - Including
  
  • Growth, Profitability
  • Operational KPIs / Customer Satisfaction
• Proactively propose strategy adjustments accordingly

4. Act as a Single Point of Contact across the CA Group

• With our Partner: CAPFM, CAAB HQ, CAAB local market teams
• Within CAA: CACI Dublin and local Teams, BU International Teams

Supplementary Information

Interface
Strong and continuous cross-functional / cross countries stakeholder management is key in this role

It includes:

• Daily interface with Sales teams across countries
• UW, Legal (CAA BU International), Operations Teams
• Relevant Central Functions at Credit Agricole Assurances
• Partner's Senior and Middle Management both @ HQ (CAPFM, CAAB) and local levels
• TPA (Third Party Administrators)
• CACI ExCo Team + Senior colleagues / Board members executive and non-executive

Position location

Geographical area

Europe, Ireland

City

Dublin

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Business School / University degree level required

Level of minimal experience

6-10 years

Experience

• 7+ years professional experience, ideally in the Bank-Insurance/Retail Banking/Consumer Credit Marketing sector
• Knowledgeable in designing innovative end-to-end Product Value Propositions

Required skills

• Organised, analytical, dynamic
• Excellent verbal and written communication skills
• Strong Microsoft Office skills including Excel, Word and Power Point
• Strong commercial drive and project management capability

Technical skills required

• Fluency in English is necessary
  French is an advantage

Languages

English (Fluent)

Languages

Fluency in English required, fluency in French is an advantage