Your new company
Are you passionate about technology, client service, and solving problems? Join a leading global financial institution, where you'll play a key role in helping clients and internal stakeholders maximize the value of digital tools.
As a Digital Activation Specialist, you'll be the go-to expert for digital platform support, delivering exceptional service and helping drive the digital transformation journey across the region.

Your new role

• Serve as the first point of contact for digital platform, AI tool, and technology-related queries.
• Provide support through phone calls, emails, ticketing systems, and face-to-face interactions.
• Assist users with platform navigation, login issues, digital products, documentation, and AI tools such as Microsoft Copilot.
• Deliver clear, user-friendly guidance and recommendations tailored to different audiences.
• Collaborate with stakeholders and subject matter experts across multiple functions to resolve issues and improve user experience.

What you'll need to succeed

• Strong communication skills with the ability to simplify complex concepts and explain them clearly.
  
• Passion for delivering exceptional customer and user experiences.
  
• Strong relationship-building skills and the ability to work effectively across large organizations.
  
• Fluency in English and Cantonese is essential; Mandarin is an advantage.
  

What you'll get in return

• Be at the forefront of AI and digital transformation within the financial services industry.
  
• Gain exposure to cutting-edge digital platforms and AI tools.
  
• Collaborate with high-performing teams and industry experts.
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.