Responsibilities

• Serve as the Scrum Master to support agile delivery across cross-functional teams.
• Facilitate key Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and other delivery meetings to keep teams aligned and delivery-focused.
• Coordinate end-to-end software delivery activities across system enhancements, QA, UAT, release management, and production support.
• Maintain clear oversight of backlog progress, sprint status, delivery risks, dependencies, blockers, and follow-up actions using Jira and related reporting tools.
• Work closely with Business Analysts, Developers, QA, PMO, Infrastructure / Platform, Information Security, vendors, and business stakeholders to ensure effective coordination and timely execution.
• Support multiple product teams and workstreams concurrently, ensuring visibility, alignment, and prioritisation across all delivery activities.
• Proactively identify issues and risks, drive follow-up actions, and escalate where needed to keep delivery on track.
• Collaborate with local, remote, offshore, and vendor teams to promote strong communication, ownership, and transparency throughout the delivery lifecycle.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Project Management, or a related discipline; Agile certification is an advantage.
• At least 8 years of relevant experience in Scrum Master, Agile delivery, IT project coordination, application delivery support, or related roles.
• Strong experience in supporting application development and delivery, including system enhancements, QA, UAT, release coordination, and production support.
• Solid hands-on experience facilitating Agile ceremonies and supporting teams in a structured, fast-paced delivery environment.
• Proficiency in Jira for backlog management, sprint tracking, workflow monitoring, issue management, dashboard reporting, and maintaining accurate delivery data.
• Proven ability to coordinate multiple teams, products, and delivery streams while managing priorities, dependencies, and risks effectively.
• Strong stakeholder management and communication skills, with the ability to work across both technical and business functions.
• Fluency in English and Chinese is essential.
• Experience in gaming, hospitality, loyalty platforms, membership products, or other customer-focused digital environments will be highly regarded.
• Candidates from dynamic commercial environments outside of highly traditional financial services settings may be particularly relevant for this role.
• Open to candidates who are currently based in Hong Kong or Macau.