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Manager, Customer Segment Management (Retail Banking Department)

CMB Wing Lung Bank Hong Kong
Posted 6 hours ago Permanent Competitive compensation package

Manager, Customer Segment Management (Retail Banking Department)

CMB Wing Lung Bank Hong Kong

Responsibilities

  • Develop and implement effective strategies for customer segmentation in alignment with management's direction.
  • Oversee project management from planning through execution, ensuring that all initiatives are delivered on time and meet established quality standards.
  • Manage the customer segment and drive marketing initiatives to expand the customer portfolio.
  • Assist team head to assess the outcomes of various customer segment programs, preparing comprehensive reports and proposals with actionable recommendations to enhance overall business performance.
  • Conduct regular reviews and analyses of sales performance, providing insights and suggestions to the sales team to help achieve targets.
  • Engage with diverse internal and external stakeholders to address business needs from a comprehensive perspective.
  • Gather and analyze data and feedback periodically, making informed business recommendations for continuous improvement.
  • Ensure compliance with all internal and external policies and regulations in all aspects of work.

Requirements

  • Bachelor’s degree or higher in Business Administration, Marketing, Economics, Finance, or a related field.
  • A minimum of 5 years of experience in segment management and business strategy development.
  • Extensive knowledge and practical experience in business development and marketing planning.
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin).
  • Proficiency in PowerPoint, Excel and Word.

(Candidate with less experience will be considered as Assistant Manager.)

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