Your new company

Our client is a leading fintech company in Hong Kong and they are looking for an experienced Collection Manager to strengthen their credit operations and recovery capabilities.

Your new role
Reporting directly to senior management, you will lead collection and recovery initiatives across the lending portfolio. This role goes beyond traditional collections and requires a commercially minded professional who can balance customer outcomes, portfolio quality, and business growth objectives.
Key responsibilities include:

• Develop and implement collection, recovery and portfolio management strategies
• Analyse delinquency trends and identify solutions to improve collection performance
• Lead loan restructuring and workout discussions with customers facing financial difficulties
• Design sustainable repayment solutions while minimising credit losses
• Review and optimise collection workflows, policies and operational processes
• Work closely with Credit Risk, Product and Operations teams to enhance portfolio quality
• Monitor external collection agencies and legal recovery vendors where applicable
• Prepare management reports and portfolio performance updates for senior stakeholders
• Drive process improvement and automation initiatives across collection functions

What you'll need to succeed

• Bachelor's degree in Finance, Business Administration or related disciplines
• Minimum 5 years of experience in collections, recoveries, restructuring, credit control or portfolio management
• Experience within fintech, digital lending, consumer finance, virtual banking or financial services sectors
• Strong business acumen with the ability to evaluate commercial implications of restructuring solutions
• Familiarity with loan workout, restructuring and debt management programs
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities
• Fluency in English and Chinese

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Rowina Lo at rowina.lo@hays.com.hk for a confidential discussion about your career.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.