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Client Services Executive- French Bilingual

CMC Markets, Asia Pacific and Canada
Toronto, Canada
Posted 28 days ago Hybrid Permanent CA$42k - CA$50k
CMC Markets has an exciting new opportunity for a Client Services Executive - French Bilingual. Our Toronto office is looking for a Client Services Executive to work collaboratively with our Premium Client Management team and wider business. As the Client Services Executive you will play a major role in creating a positive client experience through exceptional service and problem solving.

 

Are you an engaged and enthusiastic individual looking for:

  • your next challenge? to work for a Global firm with an award winning platform?
  • a company which focuses on growth and development
  • company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc.
  • match RRSP contribution up to 5% of base salary
  • convenient location, office in Downtown Toronto.

What will you be doing?

  • Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
  • Collaborate with the Client Services team in both London and APAC regions
  • Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions
  • Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
  • Proactively identify opportunities to improve the client experience.
  • Takes ownership of the account opening process, including reviewing applications to ensure all aspects are completed and accurate
  • Maintain KPI and SLA targets, both Individually and as a team
  • Takes ownership of the account opening process, including reviewing applications to ensure all aspects are completed and accurate
  • Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
  • Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.
  • Provides on-going administrative support to the premium client managers to ensure a consistently high quality client experience

 

Who we’re looking for?

  • Strong customer service orientation
  • Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
  • Demonstrates passion and enthusiasm for the financial services industry
  • Excellent verbal and written communication skills
  • Ability to work effectively as part of an international team
  • Strong resilience and capacity to work with customers at a variety of different knowledge and ability in a high-volume call centre
  • 1 – 2 years customer service experience helpful
  • Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

About CMC Markets

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

More detail on the Group can be found on https://www.cmcmarkets.com/group/

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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