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Service à la clientèle Associé 2/Operations Client Service, Associate

State Street Corporation
Montreal, Canada
Posted 26 days ago Permanent Competitive
Service à la clientèle Associé 2/Operations Client Service, Associate
Objectif de base : Sous la direction du gestionnaire, responsable du service quotidien des relations avec les clients, agissant comme point de contact principal pour les demandes de renseignements et les demandes des clients. Travaille avec les équipes internes coordonnant les services pour le démarrage / la conversion de fonds / produits, restructure et interagit avec les opérations comptables et les CE mondiales pour la prestation globale des services de leurs clients assignés. Peut avoir la responsabilité de vérifier et de coordonner le travail quotidien des autres.

Fonctions de l'emploi :
  • Répondre en temps opportun aux demandes de renseignements des clients externes et internes.
  • Effectuer les opérations et les processus quotidiens affectés.
  • Aider à l'administration du compte, y compris les ouvertures de compte, la configuration de la facturation, les récupérations d'impôt / documentation fiscale, les ouvertures / sorties / mises à jour du marché, l'enregistrement de sécurité / l'accès au système / l'administration des identifiants.
  • Aider avec le soutien en ligne pour diverses applications destinées aux clients.
  • Assurer la production rapide et exacte de rapports personnalisés par le client et recueille des données et produit des bulletins de rendement des clients.
  • Aider à la collecte de données pour les rapports sur les risques et la conformité.
  • Répondre en temps opportun aux demandes de renseignements des CE opérationnels, des services partagés des BU et des opérations comptables des BU.
  • Faire passer les questions ou les problèmes non résolus au niveau du gestionnaire ou de l'agent.
  • Surveiller et examiner, s'il y a) le travail quotidien des associés pour s'assurer qu'ils sont exacts etopportuns.
  • Offrir une formation en cours d'emploi aux nouveaux employés et aider les nouveaux employés à comprendre les responsabilités professionnelles.
  • Au cours de l'exploitation quotidienne normale, responsable de l'identification de toute activité d'opération inhabituelle ou potentiellement suspecte et doit signaler et / ou escalader conformément à la politique et aux lignes directrices de l'entreprise détaillées dans les procédures d'exploitation pertinentes.
  • Autres tâches assignées.


Exigences du poste :
  • Baccalauréat avec cours liés aux affaires ou l'équivalent. B.S. degré en comptabilité ou en finance préféré.
  • 1-2 ans d'expérience de garde connexe et / ou de comptabilité de fonds préféré.
  • Connaissance des marchés des valeurs mobilières, de la langue et des produits ainsi que des exigences légales et réglementaires.
  • Connaissance pratique des applications MS Office et maîtrise des feuilles de calcul.
  • Solides compétences organisationnelles et capacité à prioriser les affectations dans des délais serrés.
  • Souci du détail.
  • Solides compétences interpersonnelles et de communication sous forme verbale et écrite.
  • Capacité de travailler en tant que joueur d'équipe.
  • Capacité de prioriser les affectations dans des délais serrés.
Solide compréhension des fonctions opérationnelles à la fois dans la garde et la comptabilité de fonds.

Who we are looking for
Under the direction of the Manager, the Associate 2 is responsible for the day-to-day servicing of client relationships, acting as a primary point of contact for client inquiries and requests. The Associate 2 will work with the internal teams, coordinating services for fund/product start-up/conversions, restructures and interacting with Accounting Operations and global COE's for the overall service delivery of their assigned clients. The successful candidate may have responsibility to audit and coordinate the daily work of others.

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Associate 2 you will
  • Respond in a timely manner to inquiries from external and internal clients.
  • Perform assigned daily operations and processes.
  • Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration.
  • Assist with online support for various client-facing applications.
  • Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards.
  • Assist with data collection for risk/compliance reporting.
  • Respond in a timely manner to inquiries from operational COEs, BU Shared Services and BU Accounting Operations.
  • Elevate unresolved issues/problems to manager/officer.
  • May monitor and review daily work of Associates to ensure accurate and timely execution.
  • Provide on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
  • During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Other duties as assigned.

What we value
These skills will help you succeed in this role
  • Strong organizational skills and ability to prioritize assignments under tight deadlines.
  • Attention to detail.
  • Strong interpersonal and communication skills in both verbal and written forms.
  • Ability to work as a team player.
  • Ability to prioritize assignments under tight deadlines.
  • Solid understanding of operational functions within both custody and fund accounting.

Education & Preferred Qualifications
  • Bachelor's degree with business related coursework or equivalent. B.S. degree in Accounting or Finance preferred.
  • 1-2 year of related custody and/ or fund accounting experience preferred.
  • Knowledge of securities markets, language and products as well as legal and regulatory requirements.
  • Working knowledge of MS Office applications, and spreadsheet proficiency.

Additional requirements
Full vaccination against COVID-19 is a condition of employment (subject to human rights accommodations)

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Job ID  R-703859
ABOUT COMPANY
London, United Kingdom
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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