Overview

Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you have experience as a tax professional, are highly motivated and have excellent communication skills, then we need you to help our clients complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our clients. You will also play an important role in our effort to enhance our brand by delighting our clients and empowering them to prepare their taxes.

To apply just click Get Started and fill out our short application form.

Une possibilité d’emploi saisonnier où vous aurez à utiliser le logiciel d’impôt n° 1 au Canada vous intéresse?

Si vous avez de l’expérience en tant que préparateur de déclarations de revenus, que vous êtes très motivé et que vous avez d’excellentes compétences en communication, nous avons besoin de vous pour aider nos clients à remplir leurs déclarations de revenus à l’aide des logiciels Turbo Impôt d’Intuit. Ainsi, vous participerez à l’atteinte de notre objectif de prospérer partout dans le monde, en fournissant des conseils d’experts et un soutien à nos clients. Également, vous jouerez un rôle important dans nos efforts visant à améliorer notre marque en répondant aux attentes de nos clients et en leur donnant les moyens de préparer adéquatement leurs déclarations de revenus.

Pour postuler, cliquez simplement sur Commencer et remplissez notre court formulaire de candidature.

About This Role

As a Tax Expert with Intuit you'll work directly with clients to prepare their tax return, provide tax guidance, and help troubleshoot their tax questions. This is a virtual, seasonal, and client facing position in which you'll have access to our virtual tools and resources, as well as opportunities to collaborate with experts and provide updates on assigned customers. At the end of the season we offer opportunities to work with us again for following seasons.

3+ years’ paid professional tax preparation experience, using professional tax preparation software
Experience providing support in a call center environment a plus
Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
Experience preparing & filing E2E client personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
Excellent written and communication skills
Bilingualism (English/French, read/write/speak) is required.

En tant qu'expert fiscal chez Intuit, vous travaillerez directement avec les clients pour préparer leur déclaration de revenus, fournir des conseils fiscaux, rechercher et résoudre des questions fiscales. Il s'agit d'un poste virtuel, saisonnier et orienté client pour les déclarations de revenus des particuliers. Vous aurez accès à nos outils et ressources virtuels, ainsi qu'à des opportunités de collaboration avec des experts et de fournir des mises à jour sur les clients assignés. À la fin de la saison, nous offrons des opportunités de retravailler avec nous pour les saisons suivantes.

Au moins 3 ans d’expérience professionnelle rémunérée dans le domaine de la préparation de déclarations de revenus à l’aide de logiciels d’impôt
Expérience dans la prestation de services de soutien dans un centre d’appels (atout).
Expérience de travail dans diverses situations fiscales tant au fédéral qu’au provincial : les étudiants, les pensionnés, les travailleurs autonomes et particuliers qui gagnent des revenus d’un bien locatif, de placements ou de sources étrangères
Expérience dans la préparation de déclarations de revenus des particuliers Canadiens, y compris l'emploi, le travailleur indépendant, la location, les investissements, le T1135, les revenus étrangers et tous les crédits/déductions
Excellentes compétences en communication orale et écrite.
Bilinguisme (anglais et français, lu, écrit et parlé) est requis.

Qualifications

Minimum 3+ years’ paid professional tax preparation experience, using professional tax preparation software
Minimum of 125 tax returns prepared, per tax season for the last 3 years
Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
Experience preparing & filing E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
Working knowledge of tax laws and tax concepts, superior critical thinking, and problem- solving skills
Highly technical and comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
Excellent written and verbal communication skills
Flexibility in availability/schedule
Bilingual proficiency (English and French, read/write and speak) is considered an asset
Experience preparing Quebec tax (TP1) returns considered an asset
Experience providing support in a contact center environment is considered an asset

Responsibilities

Provide tax guidance for personal tax returns in a remote, seasonal and customer facing position
Collaborate with customers to prepare or review their tax return to ensure the return is compliant and accurate, by providing tax guidance and/or tax preparation services
Research and troubleshoot tax questions; communicate directly with customers by answering specific tax questions (written & oral)
Provide a Full Service experience to prepare, review and file customers returns with the CRA and/or assist customers as they prepare their own tax return with tax advice, tax preparation and guidance on required documents for the CRA
Research tax regulations to provide accurate advice on how to maximize customer’s tax return
Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertise
Proactively seek out and deliver the right answer for each customer by utilizing and government websites, professional resources, and team expertise and translating into everyday language for customers
Apply defined practices, procedures and company policies to troubleshoot and resolve customer inquiries