Job Description



Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.



American Express is seeking an experienced and hands-on Business Operations Manager to drive operational excellence, governance and business performance within Global Merchant Services Austria.



Based in Vienna and reporting directly to the Head of Global Merchant Services Austria, this role combines operational leadership, cross-functional coordination and continuous improvement in a dynamic, international environment.




Responsibilities

• Business Operations: Oversee key operational processes across the merchant lifecycle, including onboarding, account maintenance, regulatory reviews and offboarding.


• Governance & Risk: Coordinate local governance, regulatory requirements, operational risk management, internal controls and audit readiness.


• Stakeholder Management: Collaborate with local and international teams to resolve operational challenges and ensure effective execution.


• Operational Excellence: Drive process improvements, monitor performance indicators, manage priorities and provide actionable management insights.


• People Leadership: Lead, coach and develop the Branch Coordinator Austria, ensuring effective resource planning and operational continuity.

Qualifications




Minimum Qualifications:

• University degree in Business, Finance, Economics or a related field, or equivalent professional experience.


• Relevant experience in Business Operations, Project Management, Risk Management, Governance or Compliance, ideally within an international or regulated environment.


• Proven ability to manage cross-functional initiatives, stakeholders and competing priorities.


• Strong analytical, organisational and problem-solving skills with a proactive, results-oriented mindset.


• Excellent communication skills, leadership capabilities and a high degree of ownership.


• Fluent German and English, both written and spoken.

The Opportunity:



A high-impact leadership position offering the opportunity to shape operational processes, strengthen governance and drive business excellence within American Express Austria.



Annual minimum wage of 60.576 euros gross (38.5 hours per week) plus bonuses and benefits. An overpayment after crediting your previous service periods is possible.



Employment eligibility to work with American Express in Austria is required as the company will not pursue visa sponsorship for these positions.




About Us



At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.



As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.




About the Team



We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.