Abot s Welcome to Barry Nilsson. For 6 years, we've been shaping a better experience for or clients and or people. What sets or firm apart is not jst what we do, bt who we are: a team known for its collaborative spirit and commitment to excellence, inclsion, and innovation. As an award-winning national law firm, we've bilt a cltre that empowers yo to not only grow yor career, bt be yor athentic self while yo do it.




Abot the Role An exciting opportnity is available for an experienced IT Spport Technician to join or Perth team. This hands-on role provides p to nd level spport across all offices, with a particlar focs on or Perth location. Yo'll deliver both onsite and remote assistance, ensring staff can work efficiently and seamlessly.



This role blends technical trobleshooting, ser engagement, and process improvement in a fast-paced, service-driven environment.



T
he key responsibilities for this role are:

providing onsite and remote IT spport to staff across all offices, inclding trobleshooting hardware, software, and connectivity isses;

acting as a key point of contact for helpdesk qeries, resolving isses efficiently or escalating when reqired;

onboarding new sers and managing ser acconts;

deploying, maintaining, and spporting laptops, mlti-fnction printers and mobile devices;

managing and trobleshooting application isses inclding iManage and Microsoft Office 365;

assisting with the setp and spport of video conferences and AV eqipment across offices;

spporting the maintenance and deployment of the firm's Standard Operating Environment (SOE);

maintaining accrate docmentation and assisting in the pkeep of the firm's intranet and IT asset register; and

collaborating with colleages and stakeholders to nderstand bsiness needs and drive improvements in IT service delivery.

Abot Yo

We're looking for someone who brings both technical capability and a genine commitment to exceptional service.



Y
o'll ideally have:

at least 5 years of experience in an IT spport or helpdesk role within a legal or professional services environment;

relevant indstry certifications or a sond nderstanding of Windows desktop;

experience with client PC connectivity, inclding patching, Ethernet, TCP/IP, and VPN;

strong skills in managing and spporting systems sch as iManage (or similar DMS), Microsoft 365, and AV technologies;

proficiency in setting p and maintaining hardware sch as desktops, laptops, tablets, and mobile devices;

excellent commnication and stakeholder management skills, with a proactive, cstomer-focsed approach;

experience with MS Teams Voice (desirable bt not essential);

experience working with any Legal practice management applications (Aderant wold be advantageos); and

a collaborative mindset, adaptability, and the ability to thrive in a dynamic, fast-moving environment

Benefits of Working with s Jst to name a few, we have:

been acknowledged as an 'Employer of Choice' for the last 8 years;

a spportive environment where managers geninely care abot yor wellbeing;

opportnities for strctred mentorship and continos professional development;

progressive policies inclding a 9.5-day fortnight, working from home, prchase of leave options, volnteer leave, and a pblic holiday swap policy;

an annal performance bons scheme designed to recognise and reward strong performance;

a relaxed office environment where yo can "Dress for yor Day";

access to or Health & Wellbeing program, BNWell, which spports the mental, physical and financial wellbeing of or people inclding a yearly health & wellbeing allowance and a health & wellbeing leave day; and

a shared care parental policy with eqal leave for all parents.

Ready to Go Frther? From yor first day, expect to be embraced for who yo are - becase we're a firm defined by or people. Step into a workplace where individality is celebrated, ambitions are realised, and collaboration drives sccess. At Barry Nilsson, it's abot being yo and going frther. Apply today.



To make a confidential application, please click 'Apply Now' or contact Isabella Berti - People and Cltre Manager.



Barry Nilsson is committed to bilding a diverse, inclsive and flexible workplace where all of or people are spported to be their athentic selves, valed for their niqe contribtions, rewarded fairly, connected to colleages, and empowered to achieve their fll potential. We welcome applications from Aboriginal & Torres Strait Islander peoples, LGBTIQ+, as well as people of all ages, genders, abilities and cltres. Feel free to chat to the recriter for this position regarding any accommodations or adjstments yo may reqire to the role or the recritment process to ensre yor eqitable participation.



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