COMPANY PROFILE:

Operating in the healthcare industry, this company delivers critical and life changing services to thousands of Australians every day.

• Growing Australian business that is positively impacting people's lives.
• Make a meaningful impact on end users by uplifting Desktop Support and improving IT service delivery.
• Interactive and varied role supporting sites across the Hunter and Mid North Coast regions.
• Opportunity to step into a mentorship role for other team members.
• Take ownership of Desktop Support while still expanding your responsibilities into desktop and networking projects.

ROLE SNAPSHOT

Senior Desktop Support role being the primary IT point of contact for ~5 sites, providing end-user technical support across desktop hardware/software, mobility, printers, AV/VC, and networking connectivity + network devices.

A key focus is on in-person communication, customer service, and stakeholder engagement, to identify opportunities for improvement and uplift IT service delivery.

Responsibilities:

• Provide onsite and remote Desktop Support to diagnose, troubleshoot, and resolve a broad range of technical issues.
• Travel to and provide onsite support to ~5 site locations across the Hunter and Mid North Coast regions.
• Hands-on support across desktop hardware/software, mobility, AV/VC, and network devices (wireless access points, switches, VPN, TC/IP etc).
• Collaborate with internal IT teams to resolve complex technical issues.
• Project delivery - contribute to desktop and networking projects.
• Build strong relationships with each site to understand specific IT needs/pain points and proactively develop solutions to address these and improve IT services.
• Circa 4 days in office, 1 day WFH.

REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES:

Suitable for a Desktop Support professional with corporate IT Support experience across Microsoft environments and who enjoys supporting users in-person.

Ideal for someone who can operate independently and is seeking a role where they can take ownership of end-user support and improve IT service delivery.

The following is required:

• 4+ years technical support experience troubleshooting and supporting desktop hardware/software, mobility, and network connectivity.
• Core support skills across Microsoft desktop technologies (M365, Active Directory, Windows etc).
• Logical troubleshooting & problem-solving skills.
• Experience supporting mid-sized yet complex corporate environments.
• Full Australian driver's license and comfortable driving to sites across the Hunter and occasionally the Mid North Coast (company car available).

Personality & attitude:

* Outgoing 'people person' who enjoys in-person interaction with end users to understand and then proactively address their needs.

* Friendly and approachable with excellent communication & customer-service skills.

* Eager to build presence, form relationships, and become the 'face of IT'.

* Professional presentation.

This is a full-time permanent role located in Newcastle and is offering $100,000 - $110,000+super (depending on experience).

*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06800-0013482338

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