The Company

Our client is a large and well-established healthcare organisation delivering essential services across multiple sites throughout Victoria. With a strong focus on community impact, collaboration and quality care, they offer a supportive and values-driven environment where employees can contribute to meaningful outcomes while developing their careers.

The Role

Supporting the Residential Services team to coordinate aged care admissions, manage resident waitlists, prepare admission documentation and liaise with residents, families and healthcare professionals to ensure a seamless onboarding experience.

They operate Monday-Friday, Full Time, working on-site from 8:30am to 5:00pm.

Duties:

• Coordinating residential care admissions, ensuring all documentation, assessments and Residential Care Agreements are completed accurately and within required timeframes.
• Liaising with residents, families, healthcare professionals and internal stakeholders to facilitate a smooth admissions process.
• Managing residential care waitlists, respite bookings and admission databases, maintaining accurate records and reporting.
• Providing guidance to prospective residents and carers regarding admission processes, financial assessments and care options.
• Coordinating transfers and admissions in collaboration with clinical teams, case managers and residential services staff.
• Supporting compliance requirements through accurate record keeping, documentation management and stakeholder communication

Skills & Experience

To be a successful candidate you must have:

• Previous experience in administration, admissions, customer service or healthcare support environments, ideally aged care.
• Strong organisational skills with the ability to manage competing priorities, maintain accurate records and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build rapport with residents, families and stakeholders.
• Proficiency across Microsoft Office and confidence working with databases and computer-based systems.
• Strong problem-solving abilities, attention to detail and a commitment to delivering high-quality customer service.
• Immediately available

Apply Today

Please send your resume by clicking on the apply button.

Reference Number:06810-0013484735

This is a Hybrid position.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.