- Gurgaon, Haryana, India
- Permanent, Full time
- 17 Aug 17
Location: Gurgaon, Haryana, IndiaThe Role / Responsibilities:
? Lead a regional team supporting multiple global processes, and work toward stabilization after a
period of growth and process change
? Develop team engagement in processes, building ownership and accountability to drive high
levels of service
? Work with global process owners and local manager/team leaders to develop and document
new or revised processes and SLAs
? Learn and maintain an execution-level process knowledge in order to be an effective escalation
? Be a reliable and responsive escalation point for process and staff issues
? Timely and effectively communicate issues requiring escalation to senior management
? Observe, understand and be attentive to team dynamics, morale, development areas,
opportunities, issues, risks, and dependencies etc.
? Responsible for training and development of all levels within the team
? Provide routine updates and transparency to reporting line manager in a different region
? Continuous focus on process improvement, standardization and staff development
? Implement strategic goals and objectives, demonstrating and applying strong project
management skills to drive deliverables forward
? Effective management of resources including routine capacity analysis, promotion
recommendations, merit increases, performance management, proactively assessing resource
needs and making recommendations to senior management
ODC Quality Assurance
? Postgraduate with 6-10 yrs of relevant work experience. Requires at least 2-3 years of experience being a Manager of teams of 5 or more people
? Experience and comfort with a virtual reporting line to next level manager
? Requires experience in data operations, process management, quality assurance or general business management experience with a proven track record in operational effectiveness, and meaningful exposure to operating within an evolving team
? Strategic and tactical management skills with the ability to mentor, build, inspire and motivate high performing teams
? Clear verbal and written communication skills with an ability to communicate complex business concepts to senior management
? Excellent communicator, articulate and well presented, must be able to communicate and consensus-build with varying levels of seniority within the organization, locally and in other regions
? Excellent presentation skills
? Highly organized, efficient, result-oriented and resourceful
? Ability to dissect and understand complex problems and build consensus around practical solutions across organizational departments
? Must be a strong self-starter and able to be a driving force to execute on initiatives with minimal to no supervision
? Attention to detail and ability to manage multiple deliverables simultaneously is critical
? Places interest of the team and the organization above individual self-interest
? Strong sense of judgment to know when to escalate issues, and the ability to anticipate and present relevant information to senior management to help bring about a swift resolution
? This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional responsibilities or other duties within the context of this job description, and in accordance with the business needs.
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